Privacy Policy
Effective Date: August 13, 2026
ECOAR Care (“ECOAR Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request or receive our services, communicate with us, submit a form, make a payment, or interact with us by phone, email, SMS/text message, or other communication channel.
1. Business Information
ECOAR Care
Echoing Care Through Every Home.
Address:
2950 Trewey Court
Virginia Beach, VA 23453
United States
Website: ecoarcare.com
Email: care@ecoar.co
Phone: (757) 770-5775
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
* First and last name
* Phone number
* Email address
* Service address
* Billing address
* Property information
* Service preferences
* Appointment and scheduling information
* Service history
* Quotes and estimates
* Invoice and transaction information
* Payment-related information
* Communications with ECOAR Care
* Information submitted through contact, request, quote, or booking forms
* Information contained in SMS/text messages, emails, phone communications, or customer support requests
* Reviews, feedback, or other information you voluntarily provide
We may also automatically collect limited technical information when you use our website, including browser type, device information, IP address, website usage information, and similar technical data.
3. How We Use Personal Information
We may use personal information to:
* Respond to inquiries
* Provide quotes and estimates
* Process service requests
* Schedule and manage appointments
* Confirm or modify appointments
* Provide requested services
* Send appointment reminders
* Send arrival notifications
* Send scheduling or rescheduling updates
* Communicate service-related information
* Provide customer support
* Send quotes, invoices, receipts, and payment-related communications
* Process payments
* Maintain customer and service records
* Improve our services and customer experience
* Operate, maintain, and improve our website
* Maintain the security of our systems
* Prevent fraud or misuse
* Meet legal, regulatory, accounting, tax, and contractual obligations
* Send promotional or marketing communications when permitted by law and when appropriate consent has been provided
4. SMS and Text Messaging
If you provide your mobile phone number and consent to receive text messages from ECOAR Care, we may send SMS or text communications relating to your interactions with our business.
Messages may include:
* Appointment confirmations
* Appointment reminders
* Scheduling updates
* Rescheduling notifications
* Team or service-provider arrival notifications
* “On My Way” notifications
* Service updates
* Quote or estimate notifications
* Invoice notifications
* Payment-related communications
* Customer support messages
* Responses to questions or service requests
* Follow-up communications
* Promotional or marketing messages when you have separately consented to receive them
Message frequency varies based on your appointments, requested services, and interactions with ECOAR Care.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services.
Opting Out of Text Messages
You may opt out of SMS communications at any time by replying STOP to any text message from ECOAR Care.
After you reply STOP, you may receive a final confirmation message confirming your opt-out.
You will not receive additional messages from that SMS program unless you later opt in again.
Getting Help
For assistance, reply HELP to an ECOAR Care text message or contact us at:
Phone: (757) 770-5775
Email: care@ecoar.co
5. Mobile Information and SMS Consent
ECOAR Care does not sell or rent mobile phone numbers, SMS consent records, or text messaging opt-in information.
Mobile information, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share limited information with service providers that help us deliver text messages or operate our business when that access is necessary to provide services on our behalf.
Such providers may include customer management systems, telecommunications providers, messaging platforms, payment processors, and other operational service providers.
SMS opt-in information and consent records will not be shared with third parties for unrelated marketing purposes.
6. How We Share Information
We may share personal information with trusted third-party service providers that assist with the operation of our business, including providers of:
* Scheduling and customer relationship management
* Customer communications
* SMS and telecommunications
* Payment processing
* Accounting and invoicing
* Website hosting and maintenance
* Email services
* IT and cybersecurity
* Analytics
* Administrative and business support services
These providers may access personal information only as reasonably necessary to perform services for ECOAR Care or as otherwise permitted by applicable law.
We may also disclose information when reasonably necessary to:
* Comply with applicable laws or regulations
* Respond to a valid subpoena, court order, or government request
* Protect ECOAR Care’s legal rights or property
* Protect the safety or security of our customers, personnel, or others
* Investigate or prevent fraud, misuse, or unlawful activity
* Complete a merger, acquisition, restructuring, financing, sale, or similar business transaction, subject to applicable legal requirements
7. Payment Information
ECOAR Care may use third-party payment processors to process customer payments.
When payments are processed through a third-party provider, payment card information may be collected and processed directly by that provider.
ECOAR Care may receive transaction records and payment status information without directly storing complete payment card details.
Third-party payment providers handle payment information according to their own privacy and security practices.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to authorized personnel and service providers who reasonably require access to perform their responsibilities.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
* Provide services
* Maintain customer and service records
* Process transactions
* Meet accounting or tax obligations
* Resolve disputes
* Enforce agreements
* Protect legitimate business interests
* Meet legal and regulatory requirements
Retention periods may vary depending on the type of information and applicable requirements.
10. Your Privacy Choices and Rights
Depending on applicable law, you may request to:
* Access certain personal information we maintain about you
* Correct inaccurate information
* Update your contact information
* Request deletion of certain personal information
* Change communication preferences
* Withdraw certain forms of consent
* Opt out of promotional communications
To submit a privacy-related request, contact us at:
care@ecoar.co
We may retain certain information when necessary to comply with legal, accounting, security, fraud-prevention, contractual, or legitimate business requirements.
11. Email Communications
You may unsubscribe from promotional email communications using the unsubscribe method provided in the message, when available, or by contacting ECOAR Care.
Even if you opt out of promotional emails, we may continue to send non-promotional communications concerning active services, appointments, quotes, invoices, transactions, payments, or customer support.
12. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, improve user experience, maintain security, and understand website usage.
You may be able to disable or delete cookies through your browser settings.
Some website functions may not operate properly when cookies are disabled.
13. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, platforms, or services.
ECOAR Care is not responsible for the privacy practices of unrelated third parties.
We encourage users to review the privacy policies of third-party services before providing personal information.
14. Children’s Privacy
Our website and services are intended for adults arranging home, property, or business services.
Our website is not directed to children, and we do not knowingly collect personal information directly from children in violation of applicable law.
15. Changes to This Privacy Policy
ECOAR Care may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.
16. Contact Us
If you have questions regarding this Privacy Policy or how ECOAR Care handles personal information, please contact us:
ECOAR Care
2950 Trewey Court
Virginia Beach, VA 23453
United States
Website: ecoarcare.com
Email: care@ecoar.co
Phone: (757) 770-5775
Echoing Care Through Every Home.
2950 Trewey Court, Virginia Beach, VA 23453
ECOAR Care is operated by EC Natural Brands LLC
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Residential Cleaning
Commercial Cleaning
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