(757) 770-5775
Terms of Service
Effective Date: August 13, 2026
These Terms of Service (“Terms”) govern your use of the ECOAR Care website, communications with ECOAR Care, and services provided by ECOAR Care (“ECOAR Care,” “we,” “us,” or “our”).
By requesting, scheduling, purchasing, or receiving services from ECOAR Care, using our website, or communicating with us, you acknowledge these Terms.
1. Business Information
ECOAR Care
Echoing Care Through Every Home.
Address:
2950 Trewey Court
Virginia Beach, VA 23453
United States
Website: ecoarcare.com
Email: care@ecoar.co
Phone: (757) 770-5775
3. Quotes and Estimates
Quotes and estimates are prepared based on the information available to ECOAR Care at the time they are issued.
Pricing may depend on factors including:
* Property size
* Property condition
* Scope of work
* Service type
* Labor requirements
* Accessibility
* Requested add-on services
* Frequency of service
* Time required
* Special conditions or requests
If the actual condition or required scope differs materially from the information originally provided, ECOAR Care may provide an updated price or revised scope before completing additional work.
Pricing may depend on factors including:
5. Customer Responsibilities
Customers are responsible for providing reasonably accurate information concerning the property and requested services.
Customers must provide lawful and reasonably safe access to the property and areas where services are to be performed.
Customers should disclose in advance any conditions that could materially affect:
* Safety
* Access
* Service scope
* Scheduling
* Service completion
* Property conditions
* Pets
* Restricted areas
* Special materials or surfaces
* Other relevant circumstances
7. ECOAR Care SMS Messaging Program
ECOAR Care offers an SMS/text messaging program to communicate with customers regarding their relationship with ECOAR Care.
By providing your mobile phone number and consenting to receive text messages, you agree that ECOAR Care may send SMS communications to the mobile number you provide.
Messages may include:
* Appointment confirmations
* Appointment reminders
* Scheduling notifications
* Rescheduling updates
* “On My Way” or arrival notifications
* Service-related updates
* Quote or estimate notifications
* Invoice notifications
* Payment-related messages
* Customer service communications
* Responses to your questions or requests
* Follow-up communications
* Promotional or marketing messages when you have specifically consented to receive such communications
Message Frequency
Message frequency varies depending on your appointments, services, account activity, and interactions with ECOAR Care.
Carrier Charges
Message and data rates may apply.
Your wireless carrier may charge fees according to your mobile service plan.
Consent
Consent to receive text messages is not a condition of purchasing goods or services.
Providing a mobile phone number alone does not authorize unrelated marketing messages where separate consent is required by applicable law.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any text message from ECOAR Care.
After sending STOP, you may receive one final confirmation message confirming that your opt-out request has been processed.
After opting out, you will no longer receive messages from that SMS program unless you later opt in again.
Where supported, you may reply START to resume receiving SMS messages.
Help
For assistance, reply HELP to an ECOAR Care text message.
You may also contact:
Phone: (757) 770-5775
Email: care@ecoar.co
Wireless carriers are not responsible for delayed or undelivered messages.
11. Property Conditions and Service Results
ECOAR Care makes reasonable efforts to perform services professionally and according to the agreed scope of work.
Results may vary because of circumstances including:
* Property condition
* Age of materials or surfaces
* Existing wear
* Permanent staining
* Damage
* Discoloration
* Lack of prior maintenance
* Mineral buildup
* Environmental conditions
* Material limitations
* Other circumstances outside ECOAR Care’s reasonable control
ECOAR Care cannot guarantee that all stains, odors, buildup, discoloration, wear, damage, or pre-existing conditions can be removed, repaired, or corrected.
14. Intellectual Property
To the fullest extent permitted by applicable law, ECOAR Care will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.
Nothing in these Terms limits or excludes liability to the extent such limitation or exclusion is prohibited by applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, ECOAR Care will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.
Nothing in these Terms limits or excludes liability to the extent such limitation or exclusion is prohibited by applicable law.
17. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia and applicable federal law, without regard to conflict-of-law principles, except where applicable law provides otherwise.
19. Contact Us
Questions concerning these Terms may be directed to:
ECOAR Care
2950 Trewey Court
Virginia Beach, VA 23453
United States
Website: ecoarcare.com
Email: care@ecoar.co
Phone: (757) 770-5775
Updated Terms will be posted publicly with a revised effective date.
2. Services
ECOAR Care provides home and property services that may include, among other services:
* Residential cleaning
* Commercial cleaning
* Housekeeping
* Laundry services
* Organization services
* Airbnb turnover services
* Post-construction cleaning
* Carpet cleaning
* Window cleaning
* Pressure washing
* Property care services
* Other home-related services offered by ECOAR Care
Available services, pricing, scheduling, scope of work, and service-specific requirements may vary.
The specific scope applicable to an individual service may be described in an estimate, quote, booking confirmation, work order, invoice, service agreement, or other written communication from ECOAR Care.
4. Scheduling and Appointments
Services are subject to scheduling availability.
Appointment times, arrival windows, expected duration, assigned personnel, or service details may change when reasonably necessary due to operational circumstances.
ECOAR Care may communicate schedule changes through phone, email, SMS/text message, or other available communication methods.
The specific scope applicable to an individual service may be described in an estimate, quote, booking confirmation, work order, invoice, service agreement, or other written communication from ECOAR Care.
6. Customer Communications
ECOAR Care may communicate with customers through:
* Phone calls
* SMS/text messages
* Email
* Online forms
* Customer portals
* Scheduling systems
* Quotes
* Invoices
* Booking confirmations
* Other reasonable business communication channels
Communications may concern:
* Service inquiries
* Quotes and estimates
* Bookings
* Appointment confirmations
* Appointment reminders
* Scheduling changes
* Rescheduling
* Arrival notifications
* Service updates
* Customer support
* Payment information
* Invoices
* Follow-up communications
* Promotional or marketing messages where permitted and appropriately consented to
8. SMS Privacy
ECOAR Care does not sell or rent mobile phone numbers or SMS consent information.
Mobile information, including phone numbers and SMS opt-in or consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to technology, telecommunications, customer management, or other service providers as reasonably necessary to deliver communications or operate ECOAR Care’s services.
For additional information about how ECOAR Care collects, uses, protects, and shares personal information, please review our:
Privacy Policy:
ecoarcare.com/privacy-policy
9. Payments
Customers are responsible for charges associated with services they authorize or receive.
Payment requirements may be stated in:
* Estimates
* Quotes
* Booking confirmations
* Service agreements
* Invoices
* Other written communications
ECOAR Care may use third-party payment processors to process transactions.
Failure to make payment when due may result in suspension or cancellation of services, collection activity, or other remedies available under applicable law.
10. Cancellations and Rescheduling
Cancellation, rescheduling, late cancellation, lockout, access, or no-show terms applicable to a service may be communicated at the time of booking or through a quote, estimate, service agreement, invoice, customer portal, or other written communication.
Customers are responsible for reviewing applicable cancellation or scheduling requirements relating to their booking.
12. Safety
ECOAR Care may decline, stop, postpone, modify, or discontinue work when conditions reasonably present:
* A safety hazard
* An unlawful condition
* An undisclosed hazard
* Unsafe access
* Biological or hazardous material exposure
* Conditions materially outside the agreed scope
* Circumstances that could reasonably endanger customers, employees, contractors, property, or others
13. Third-Party Platforms and Providers
ECOAR Care may use third-party providers to support functions including:
* Scheduling
* Customer management
* Text messaging
* Telecommunications
* Payment processing
* Accounting
* Invoicing
* Website operation
* Email
* Customer communication
* Business administration
Third-party platforms may maintain their own terms and privacy practices.
15. Website Use
You agree not to use the ECOAR Care website for unlawful, fraudulent, abusive, disruptive, or unauthorized purposes.
You may not attempt to interfere with website security, access restricted systems without authorization, introduce malicious code, or misuse website functionality.
Such materials may not be copied, reproduced, distributed, modified, or commercially used without authorization where authorization is legally required.
18. Changes to These Terms
ECOAR Care may update these Terms periodically to reflect changes in services, business practices, technology, or legal requirements.
Updated Terms will be posted publicly with a revised effective date.
1. Business Information
ECOAR Care
Echoing Care Through Every Home.
Address:
2950 Trewey Court
Virginia Beach, VA 23453
United States
Website: ecoarcare.com
Email: care@ecoar.co
Phone: (757) 770-5775
2. Services
ECOAR Care provides home and property services that may include, among other services:
* Residential cleaning
* Commercial cleaning
* Housekeeping
* Laundry services
* Organization services
* Airbnb turnover services
* Post-construction cleaning
* Carpet cleaning
* Window cleaning
* Pressure washing
* Property care services
* Other home-related services offered by ECOAR Care
Available services, pricing, scheduling, scope of work, and service-specific requirements may vary.
The specific scope applicable to an individual service may be described in an estimate, quote, booking confirmation, work order, invoice, service agreement, or other written communication from ECOAR Care.
3. Quotes and Estimates
Quotes and estimates are prepared based on the information available to ECOAR Care at the time they are issued.
Pricing may depend on factors including:
* Property size
* Property condition
* Scope of work
* Service type
* Labor requirements
* Accessibility
* Requested add-on services
* Frequency of service
* Time required
* Special conditions or requests
If the actual condition or required scope differs materially from the information originally provided, ECOAR Care may provide an updated price or revised scope before completing additional work.
4. Scheduling and Appointments
Services are subject to scheduling availability.
Appointment times, arrival windows, expected duration, assigned personnel, or service details may change when reasonably necessary due to operational circumstances.
ECOAR Care may communicate schedule changes through phone, email, SMS/text message, or other available communication methods.
5. Customer Responsibilities
Customers are responsible for providing reasonably accurate information concerning the property and requested services.
Customers must provide lawful and reasonably safe access to the property and areas where services are to be performed.
Customers should disclose in advance any conditions that could materially affect:
Customers are responsible for providing reasonably accurate information concerning the property and requested services.
Customers must provide lawful and reasonably safe access to the property and areas where services are to be performed.
Customers should disclose in advance any conditions that could materially affect:
6. Customer Communications
ECOAR Care may communicate with customers through:
* Phone calls
* SMS/text messages
* Email
* Online forms
* Customer portals
* Scheduling systems
* Quotes
* Invoices
* Booking confirmations
* Other reasonable business communication channels
Communications may concern:
* Service inquiries
* Quotes and estimates
* Bookings
* Appointment confirmations
* Appointment reminders
* Scheduling changes
* Rescheduling
* Arrival notifications
* Service updates
* Customer support
* Payment information
* Invoices
* Follow-up communications
* Promotional or marketing messages where permitted and appropriately consented to
7. ECOAR Care SMS Messaging Program
ECOAR Care offers an SMS/text messaging program to communicate with customers regarding their relationship with ECOAR Care.
By providing your mobile phone number and consenting to receive text messages, you agree that ECOAR Care may send SMS communications to the mobile number you provide.
Messages may include:
* Appointment confirmations
* Appointment reminders
* Scheduling notifications
* Rescheduling updates
* “On My Way” or arrival notifications
* Service-related updates
* Quote or estimate notifications
* Invoice notifications
* Payment-related messages
* Customer service communications
* Responses to your questions or requests
* Follow-up communications
* Promotional or marketing messages when you have specifically consented to receive such communications
Message Frequency
Message frequency varies depending on your appointments, services, account activity, and interactions with ECOAR Care.
Carrier Charges
Message and data rates may apply.
Your wireless carrier may charge fees according to your mobile service plan.
Consent
Consent to receive text messages is not a condition of purchasing goods or services.
Providing a mobile phone number alone does not authorize unrelated marketing messages where separate consent is required by applicable law.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any text message from ECOAR Care.
After sending STOP, you may receive one final confirmation message confirming that your opt-out request has been processed.
After opting out, you will no longer receive messages from that SMS program unless you later opt in again.
Where supported, you may reply START to resume receiving SMS messages.
Help
For assistance, reply HELP to an ECOAR Care text message.
You may also contact:
Phone: (757) 770-5775
Email: care@ecoar.co
Wireless carriers are not responsible for delayed or undelivered messages.
8. SMS Privacy
ECOAR Care does not sell or rent mobile phone numbers or SMS consent information.
Mobile information, including phone numbers and SMS opt-in or consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to technology, telecommunications, customer management, or other service providers as reasonably necessary to deliver communications or operate ECOAR Care’s services.
For additional information about how ECOAR Care collects, uses, protects, and shares personal information, please review our:
Privacy Policy:
ecoarcare.com/privacy-policy
9. Payments
Customers are responsible for charges associated with services they authorize or receive.
Payment requirements may be stated in:
* Estimates
* Quotes
* Booking confirmations
* Service agreements
* Invoices
* Other written communications
ECOAR Care may use third-party payment processors to process transactions.
Failure to make payment when due may result in suspension or cancellation of services, collection activity, or other remedies available under applicable law.
10. Cancellations and Rescheduling
Cancellation, rescheduling, late cancellation, lockout, access, or no-show terms applicable to a service may be communicated at the time of booking or through a quote, estimate, service agreement, invoice, customer portal, or other written communication.
Customers are responsible for reviewing applicable cancellation or scheduling requirements relating to their booking.
11. Property Conditions and Service Results
ECOAR Care makes reasonable efforts to perform services professionally and according to the agreed scope of work.
Results may vary because of circumstances including:
* Property condition
* Age of materials or surfaces
* Existing wear
* Permanent staining
* Damage
* Discoloration
* Lack of prior maintenance
* Mineral buildup
* Environmental conditions
* Material limitations
* Other circumstances outside ECOAR Care’s reasonable control
ECOAR Care cannot guarantee that all stains, odors, buildup, discoloration, wear, damage, or pre-existing conditions can be removed, repaired, or corrected.
12. Safety
ECOAR Care may decline, stop, postpone, modify, or discontinue work when conditions reasonably present:
* A safety hazard
* An unlawful condition
* An undisclosed hazard
* Unsafe access
* Biological or hazardous material exposure
* Conditions materially outside the agreed scope
* Circumstances that could reasonably endanger customers, employees, contractors, property, or others
13. Third-Party Platforms and Providers
ECOAR Care may use third-party providers to support functions including:
* Scheduling
* Customer management
* Text messaging
* Telecommunications
* Payment processing
* Accounting
* Invoicing
* Website operation
* Email
* Customer communication
* Business administration
Third-party platforms may maintain their own terms and privacy practices.
14. Intellectual Property
ECOAR Care’s trademarks, trade names, branding, logos, graphics, photographs, website materials, service descriptions, written content, and other proprietary materials may be protected by applicable intellectual property laws.
Such materials may not be copied, reproduced, distributed, modified, or commercially used without authorization where authorization is legally required.
15. Website Use
You agree not to use the ECOAR Care website for unlawful, fraudulent, abusive, disruptive, or unauthorized purposes.
You may not attempt to interfere with website security, access restricted systems without authorization, introduce malicious code, or misuse website functionality.
16. Limitation of Liability
To the fullest extent permitted by applicable law, ECOAR Care will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.
Nothing in these Terms limits or excludes liability to the extent such limitation or exclusion is prohibited by applicable law.
17. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia and applicable federal law, without regard to conflict-of-law principles, except where applicable law provides otherwise.
18. Changes to These Terms
ECOAR Care may update these Terms periodically to reflect changes in services, business practices, technology, or legal requirements.
Updated Terms will be posted publicly with a revised effective date.
19. Contact Us
Questions concerning these Terms may be directed to:
ECOAR Care
2950 Trewey Court
Virginia Beach, VA 23453
United States
Website: ecoarcare.com
Email: care@ecoar.co
Phone: (757) 770-5775
Echoing Care Through Every Home.
2950 Trewey Court, Virginia Beach, VA 23453
ECOAR Care is operated by EC Natural Brands LLC
SERVICES
Residential Cleaning
Commercial Cleaning
Deep Cleaning
Move-In / Move-Out
All Services.